FAQ's

Live local?

Fabulous! If you live in Rhode Island I am happy to meet to give you your piece so you can save on shipping. When you check out, please check the "live in RI - Pick Up/Meet/Free Local Delivery" shipping option. I will then contact you to determine if you want to pick up, meet me, or have me deliver.

Shipping costs?

As much as I would love to offer free shipping, driftwood can be very heavy and I don't want to inflate the wall hanging price to make up for shipping costs. All items are put in lightweight boxes and are weighed to get the most accurate shipping cost, then a few dollars are taken off giving you your shipping fee. If you are buying more than one piece, please contact me before purchasing so I can get you a shipping fee deal.

Standard Shipping:

0 lb to 0.5 lb = $3.00

0.5 lb to 1 lb = $4.50

1 lb to 2 lb = $9.00

2 lb to 3 lb = $14.00

3 lb to 4 lb = $16.00

Live in RI - Pick Up/Meet/Free Local Delivery = $0

Shipping Times?

Please allow 1-3 business days to pack your order and bring it to the post office. I will always try to be as quick as possible!

Shipping delays:

I am sorry but Hang On Design is not responsible for unusual delays in priority or 1st class shipping. If you need the item ASAP, please chat with me so I can accommodate and we can discuss any additional shipping fee.

Lost or Stolen Packages:

Hang On Design is not responsible for lost or stolen packages that state "Delivered" on tracking number.

Returns/Refunds:

Hang On Design want's you to be happy with your purchase. However, If you're not, you can return the item within 14 days of purchase and I'll credit your PayPal/credit card account, no questions asked. In returning your item please include your name and order number. Please message me the tracking information so I know when the package arrives. Note- you are responsible for your own return shipping charges.

Care instructions:

We do wrap the items before mailing but when you unpack your new art you may need to run your fingers through the fibers to de-clump anything that might have gotten tangled during shipping. If you got a draped piece you will need to play a little with it to get the look you like best.